📋 1. Information We Collect

When you interact with our website or contact us, we may collect the following information:

• Personal Information: Your name, phone number, and email address when you fill out our appointment booking form
• Health Information: Details about your medical condition or pain symptoms that you voluntarily share when booking an appointment
• Contact Details: When you message us via WhatsApp or call us directly
• Website Usage Data: Pages visited, time spent, and general location (country/city level) through Google Analytics

🎯 2. How We Use Your Information

We use the information we collect solely to:

• Respond to your appointment booking requests and inquiries
• Provide physiotherapy consultation and treatment services
• Contact you to confirm or reschedule appointments
• Improve our website and services based on usage patterns
• Send you relevant health information if you have opted in

🏥 3. Patient Health Information

Any health-related information you share with us is treated with the highest level of confidentiality. We follow standard medical ethics and privacy principles:

• Patient health data is only accessed by Dr. Ayesha Gilani and authorised clinic staff
• We do not share any patient health information with external parties without your explicit consent
• Patient testimonial videos on our website are published only with the full consent of the patient

🍪 4. Cookies & Tracking

Our website uses basic cookies and tracking technologies to improve your experience:

• Google Analytics: We use Google Analytics to understand how visitors use our website. This data is anonymous and does not identify individuals
• Functional Cookies: Used to remember your preferences and improve site performance

You can disable cookies in your browser settings at any time without affecting your ability to use our services.

🔗 5. Third-Party Links

Our website may contain links to third-party websites such as Google Maps, WhatsApp, YouTube, and Facebook. We are not responsible for the privacy practices of these external websites. We encourage you to review their privacy policies separately.

🛡️ 6. Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Our website uses:

• SSL encryption (HTTPS) to protect data transmitted through our website
• Secure hosting infrastructure provided by our hosting provider
• Limited access to personal data — only authorised staff can access patient information

👤 7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Ask us to correct any inaccurate information
• Request deletion of your personal data from our records
• Withdraw consent for us to contact you at any time

To exercise any of these rights, please contact us using the details below.

👶 8. Children's Privacy

We provide pediatric physiotherapy services. When booking appointments for children, we collect information from the parent or legal guardian. We do not knowingly collect personal information directly from children under the age of 13 without parental consent.

🔄 9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.